| Objective |
To become
a key player in an organization’s efforts to achieve its
potential in relation to marketing, productivity, and customer
service. |
| Qualifications |
Over
18 years of experience with proven abilities and demonstrated
performance in: |
| |
Organizational And Staff Development
From Needs Analysis Through Measurement Of Results
New Business Development
Design And Implementation Of
Performance-Based Training Programs
Strategic Visioning And Planning
Motivation And Coaching At
All Levels
Project Management
Company Culture And Change
Management
|
| Selected
Achievements |
Designed,
implemented and coordinated multiple training programs within
several divisions and plants of a multi-national chemicals company
with measurable improvements in more effective employee utilization,
substantial cost savings, and increased revenue. |
| |
Developed
and implemented breakthrough plans for sales staff, instructors,
and leadership team of a major training company franchise that
resulted in a dramatic turnaround in employee retention, increased
customer satisfaction, and a 140% increase in gross revenue. |
| |
Trained
and taught shop floor workers in quality improvement, process
reengineering techniques, and people skills which improved employee
morale, on-time delivery, and created a $475,000 cost savings
within just 6 months. |
| |
Coached
a redesign of a regional supermarket’s senior executive
team’s leadership style that caused a major culture change
in the organization’s implementation of its strategic vision,
and exploded regional growth. |
| |
Identified
the major and root causes of severe turnover and morale problems
for a recruiting advertising company and implemented a comprehensive
program that improved company culture, teamwork, client satisfaction,
and increased gross revenue. |
| |
Redesigned
a comprehensive training program midstream for a car dealership
to specifically meet the needs and skill-gap requirements of
the participants substantially increasing the customer satisfaction
index, sales and departmental teamwork. |
| |
Designed
a comprehensive and integrated training and coaching program
for all employees, from senior staff through managers to shop
floor workers of a large clothing manufacturing company causing
the breakdown of major management-employee communication barriers
and resulted in substantial cost savings and a much smoother
and easier plant relocation effort. |