Customized Training Solutions

Customized Training Solutions &
Dale Carnegie^® Training

All Customized Training Solutions, Inc. & Dale Carnegie^® Training utilizes a "learning-practicing-applying-assessing" cycle. This insures that each classroom-training module has practical utility and produces real results. In the action-oriented environment of the classroom, participants practice what they are learning and then are urged to put the principles covered into action on a daily basis so that new, positive habits are developed. Following successful application on the job, they are asked to report the results back to the group. All of this is accomplished in an atmosphere of positive reinforcement making the training both enjoyable as well as growth producing.

Why utilize our full-service partnership as an outside training organization to conduct this level of training? Customized Training Solutions, Inc. & Dale Carnegie^® Training bring to the table:

Over 85 years of training experience which demonstrates proven success
No political or hidden agendas which could cause skepticism in participants and hinder them from changing
Attitude and behavior change expertise to ensure performance improvement
Ability to help people see outside their personal and organizational paradigms to find new and creative ways to overcome barriers and succeed
Contemporary techniques integrated with time-tested, proven training methodologies which ensures acquisition of desired behaviors and skills
Over 20 years experience and success customizing programs for business results

Recognize Leadership Potential
Distinguish The Strengths and Deficits Of Leadership Styles
Assess OneÕs Own Leadership Style
Develop The Traits Of A Leader
Cultivate Self-Esteem, Self-Confidence, and Self-Direction
Define Personal Values, Vision, and Mission
Manage The Stress Of Individuals and Teams
Recognize and Reward Others
Build Relationships With People Across The Organization
Avoid The Pitfalls Of Stereotyping
Leverage The Value Of Respect
Listen With Openness
Use Communication As A Collaborative Tool
Coach People and Monitor Their Performance
Foster Cooperation
Define A Clear Vision and A Shared Mission
Empower Others To Take Responsibility and Deliver Results
Engender Trust and Eliminate Fear
Reduce Workforce Stress

Benchmark "Best Practices" Industry-Wide
Identify Current Customer Needs
Anticipate Customer Expectations
Deliver Excellent Customer Service
Measure Customer Service Performance
Use The "Customer Continuum" To Profile A Client
Initiate Services To Create Add-Ons and Cross-Sells
Recognize The Types Of Customer Behavior
Deploy Our Unique Process To Work With Dissatisfied Customers
Apply The Three Principles Of Successful Negotiation
Develop Forceful Letters Of Negotiation
Capitalize On Win-Win Negotiation Model
Reduce Internal Stress
Use A Proven Process For Solving Internal Problems
Improve Internal Communications
Take A Group Approach To Uncover Problems
Leverage skills, tools, and processes timprove customer service
Track the results of improved customer satisfaction

Improve Interpersonal Relationships
Determine A Team's Position On The "Success Curve"
Clarify Team Goals
Analyze The Individual Strengths Of Team Members
Define Team Values and Ground Rules
Listen To Others
Ask Good Questions
Leverage Advantages Of Intra-Team Communications
Convey Information Clearly
Develop Skills For Sharing Information
Plan Quality Team Presentations
Capitalize On The Value Of Collaboration
Employ The Rules That Support Team Collaboration
Apply The "Force Field" Analysis
Tap The Creative Process To Improve Team Decision-Making
Identify Sources Of Team Conflict
Use A Sequential Method To Resolve Conflict
Facilitate Team Processes
Reward and Recognize Team Behavior

Assess The Audience
Define The Goals Of The Presentation
Develop A Central Theme
Structure The Presentation
Persuade The Audience With Supporting Facts and Examples
Project A Positive Image
Present New Or Difficult Material
Sell Ideas
Urge The Audience To Action
Prepare For An Interview
Analyze Videotaped Presentations
Create The Best Impression
Use The Latest Technology
Lead Effective Q&A
Optimize Pressure Situations

Laying The Foundation: Recognize The Potential To Achieve Breakthrough Goals; Use The Five Drivers Of Success
Remembering Names: Apply The Proven Memorization Process
Building Self-Confidence: Identify Personal "Defining Moments" and Move Beyond The Comfort Zone
Setting Breakthrough Goals: Identify Patterns Of Success
Using The Power Of Enthusiasm: Use A Pep Talk To Spark Interest and Surmount Challenges
Crashing Through Barriers: Express Beliefs With Conviction
Strengthening Relationships: Apply The Nine Human Relations Principles
Using The Power Of Recognition: Give Positive Feedback
Stating Opinions: Organize Thoughts With A Sure Process.; Use Evidence To Support Ideas
Becoming Flexible: Open Up To Risk, Change, and Opportunity
Inspiring Others: Inspire Others To Take Action By Finding Common Ground
Identifying Breakthrough Results: Set Goals and Track Achievements

Enhance Leadership Qualities: Identify The Qualities Of A Good Leader; Recognize The Key Challenges Of Leadership
Encouraging Creativity: Apply Creative Process; Ask The Right Questions To Spur Creativity
Planning: Set Goals, Plan Actions, and Track Outcomes
Organizing For Results: Structure The Organization For Efficiency; Take Profitable Action
Managing Effectively: Hold Individuals and Teams Accountable; Boost The Performance Of Key People
Coordinating With Skill: Use Proven Methods Of Internal and External Coordination
Delegating For Results: Empower Qualified Employees; Apply Seven Steps Of Effective Delegation
Controlling For Quality: Measure Results; Develop A Control System
Solving Problems: Determine Absolutes and Desirables; Weigh The Tangibles and Intangibles
Communicating Powerfully: Listen Proactively; Identify Systemic Barriers
Motivating Employees: Build Morale; Encourage People and Promote Peak Performance

Planning The Pre-Approach: Define The Selling Process; Understand The Drivers Of Success; Identify and Manage Contacts
Mastering Telephone and Interview Techniques: Connect With Decision-Makers; Leverage Referrals; Build Credibility
Obtaining Critical Information: Ask The Right Questions In The Right Order; Discover The Customer's Buying Motives; Generate Customer Interest In The Product
Developing Sales Solutions: Analyze The Customer's Responses; Build Presentation Skills; Use Product Knowledge Persuasively
Interpreting Customer Signals and Negotiating Effectively: Identify Buying and Warning Signals; Use Motivation Instead Of Manipulation; Negotiate More Effectively
Gaining Commitment and Excelling At Follow Up: Win Commitment - 6 Tactics That Work; Get More Referrals; Stay In Touch With The Customer; Organize and Manage Contact Data
Resolving Objections: Uncover Hidden Objections; Clarify and Reconcile Objections; Gain The Sales Commitment
Applying The Sales Process: Pulling It All Together; Celebrate New Strengths; Identify Strengths In Others